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info@thestepfurther.com / jmc22392@gmail.com

Carbonera John Michael Via Cadore 4 Caorle Venezia Italy P.Iva 04558530277 REA VE - 427415

SHIPPING

Delivery and Shipping Information

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 7 business days of processing and production time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.
  • Standard Shipping 25 - 50 Business days
  • Express Shipping 7 - 13 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

If you didn't receive your product within 65 Business days from your payment day we guarantee a full refund exception may apply (we don't guarantee the refund for any orders never received due to the poor post system or where postmen can't find the right address due to poor infrastructure) 

We guarantee a full refund if the product you've received it is significantly different from the description.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable product. 

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please mail us:

info@thestepfurther.com

All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately by sending an mail:

info@thestepfurther.com

 If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)

 info@thestepfurther.com

 

WHERE CAN I TRACK MY ORDER?

You can track your order here using your order or tracking number.

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